I love my MAC. With the introduction of Hand Off I wanted to be able to move between

microsoft exchange osx yosemite mail.app

my Rivit Mail on my iphone to my Rivit Mail on my MAC workbook pro.  Easy enough – Right?   Not if your an office365 or exchange user.

Handoff currently only works with the OS X mail.app.  Outlook doesn’t support it yet.  Maybe when Microsoft gets around to updating Mac Office (come on Microsoft – 2011?  That’s ancient in computing years) it will work.  I have to use the Mail.app.

It isn’t bad.  I get to federate all my mail files in one account.  Calendaring, notes and contacts are integrated.  Pretty neat.

So the first thing I did was try to configure the mail.app to use by Office365 account. The system chugs for a bit and then comes back with the following error:

The Exchange Server “null” is not responding.

For the past couple of days I tried to fix this. Couldn’t do it.  But I did notice one thing.  I could enter the wrong information and it would create an exchange account.  I then tried to find the plist to see if I could  correct it in the back end.  Searched all over for it… Couldn’t do it.

So I went back to square one.  I could create a dummy account… Maybe the front end will allow me to configure before I commit and move on.  So its still a bug.  But this provides a workaround.  So here is the steps that I did to correct it

1:  In the System Preferences > Internet Accounts

  • Create an Exchange Account
  • Name Field – Enter your name.
  • Email Address – Enter your email address but modify the domain so that it’s incorrect.  ie: add an extra letter or number.
  • Password – Enter your real password for your email account.
  • Continue.

2: Account Settings

  • Description – enter your mail box description
  • User Name – Enter your real name.
  • Password – leave password alone. Its already correct from step one.
  • Server Address – Since I use office 365 its outlook.office365.com. Enter what ever your exchange server is.
  • Continue.

3: Correct the wrong email you entered in Step 1.

  • You should now be at the summary screen. Don’t hit continue. This will commit the account with the wrong info and they you can’t change it. That’s what happened to me.  I tried to find the plist to modify it and never found it. If you do this you’ll have to delete the account and start over.
  • But the preference screen allows you to go back and correct the information. Just click on back until you reach the screen where you can change your address. Find the incorrect address and fix it.
  • press continue until you commit the change.

You now have a working exchange/office 365 account in OSX Yosemite!

Posted in Apple, IOS, Microsoft, osx, yosemite | Tagged , , , , , , , , | 12 Comments

I started working with Office 2013 a few months back.  Really hate the recent interface design changes that seem to be sweeping the current IT world.  I find the minimalist presentation a little too bright and it actually makes things a little to difficult to find on the screen.

Doubleclick doesn't open excel spreadsheets anymore

Doubleclick doesn’t open excel spreadsheets anymore

Recently I ran into a problem where doubleclicking on an excel file in the file system no longer opened the file in Excel.  Excel opened but would just give me a blank screen.  I looked through numerous settings and could resolve it.  I then did went to google and searched on it and I found a number of references to the issue.  Registry updates, Reinstall, Microsoft automated fix script, etc… None of them worked.

But I didn’t try the obvious.  Like numerous techies I’m looking for the complex solution to solve a problem.  The answer was:

  1. Open control Panel
  2. Click on uninstall program
  3. Click on Office 2013 (Office 365 in my case).
  4. Click on Change
  5. Click on fix online.

The program churned away for a bit.  When it stopped I now had a working computer again.  Duh.

Posted in General News, Microsoft | Tagged , , , | Leave a comment

lyncEver since I upgraded to Mavericks I’ve been having a problem with Lync 2011 crashing.  It seems to happen most often when my macbook pro goes to sleep.  However it will also happen  during a lync call or a lync screen sharing.  I’ve gone through the normal upgrade steps with no success.  Recently I did a complete clean reinstall by doing the following steps:

1.  Use the following technote from Microsoft to delete LYNC from your MAC

2.  Deleting the  OC__KeyContainer__<e-mail> in your key chain doesn’t actually delete the keychain file.  You need to delete the physical remnants as well or else Lync will keep asking for the password when you complete your install.  So delete the OC__KeyContainer__<e-mail> file found in the userid/Library/Keychains folder.

3.  Download the latest version of Lync for MAC 2011 – Best way to do this is to search for it.  I used the search terms. “Lync for MAC 2011 download” as my terms.  Today it will take you to this file.

4.  Install it and configure with all your info.

5.  Last step is to allow Lync to trust the certificate.  You’ll keep getting a warning to trust the certificate returned by the LYNC site.  When you get this message make sure that you change the action to “trust this certificate”

Posted in Apple, Microsoft, office 2011 | Leave a comment