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Utilities
Your electrical distribution networks have redundancy. Your water delivery systems have backup capabilities. Your telecommunications infrastructure has failover.
You’ve engineered reliability into physical systems because service disruptions create safety concerns, regulatory scrutiny, and material financial exposure.
The IT systems that coordinate all of this run on HCL Domino platforms, where the original developers have long since retired. You can’t coordinate the very redundancies your infrastructure was designed to create.
When outage management systems fail during major storm events—exactly when you need them most—you’re coordinating emergency response without the information systems that should be tracking crew dispatch, restoration priorities, and customer impact.
We’ve worked with utilities where operational continuity was absolutely required. Even brief disruptions could affect thousands of customers. Let’s talk about whether we can help with your situation.
What Utility Leaders Tell Us
Operations directors and CIOs in utilities face pressure that extends beyond typical enterprise IT. You operate under regulatory frameworks that mandate specific reliability standards. You serve customers who expect uptime approaching 100% and complain loudly to regulators when service falls short. You manage infrastructure where failures have public safety implications.
Operational Reliability Isn’t Negotiable
When utility systems fail, consequences extend beyond your organization. Power outages affect hospitals and emergency services. Water disruptions impact public health, while gas failures create heating emergencies during extreme weather. Telecommunications problems prevent emergency coordination.
Utility CIOs face an escalating problem: legacy platforms create operational vulnerability that compounds every year. The institutional knowledge about how everything works is increasingly concentrated in a few individuals who could retire tomorrow. When critical systems fail, the people who understand them deeply enough to restore service quickly are gone.
Critical Infrastructure Attracts Targeted Threats
Utilities are designated critical infrastructure because disruptions can affect entire communities. Nation-state actors and sophisticated threat groups specifically target utilities, seeking to demonstrate capability or establish a persistent presence for potential future operations.
Legacy HCL Domino databases lack the security architecture that defending critical infrastructure requires today. Advanced persistent threats targeting utility operational technology, ransomware designed to disrupt essential services—none of these existed when your legacy platforms were architected. The defensive capabilities required didn’t exist either.
Regulatory Compliance Demands Operational Transparency
Whether you report to provincial and state public utility commissions, federal or national regulatory agencies, or specialized authorities overseeing specific infrastructure types, you operate under frameworks that demand operational transparency. These frameworks require demonstrable control over processes affecting service delivery.
Legacy Domino applications make compliance management more complex than necessary. Generating the reliability reports that regulators require becomes harder. Maintaining comprehensive operational logs becomes harder. Tracking performance against mandated standards becomes harder. These difficulties compound when running on platforms designed before contemporary compliance requirements existed.
How We Help Utilities Modernize
We’ve worked with utilities where service reliability was absolutely required, regulatory compliance was scrutinized intensely, and public safety implications made any service disruption unacceptable.
Revive: Migration Without Service Impact
Revive handles Domino migrations while your utility operations continue without any service impact. We migrate in parallel with existing systems. Your outage management continues coordinating storm response. Your work order systems keep dispatching crews. Your asset management tracks maintenance activities. Your customer service maintains full availability.
Workflows and processes convert to modern technology—React interfaces that work on mobile devices for field crews, Java backends that integrate with modern utility management systems, SQL databases with proper backup and recovery, while maintaining the operational logic that works.
How long does it take for your specific environment? That depends on your applications and operational constraints. Storm season or peak demand periods might dictate when cutover activities can safely occur. We can discuss the approach after understanding your requirements.
AppAnalyzer: Understanding Critical Systems Before Migration
Before committing to migration, you need a clear understanding of your application landscape. Which systems are critical to storm response? Which ones manage work orders that can’t be interrupted? Which coordinate operations that have public safety implications?
AppAnalyzer scans your environment at no cost and delivers a complete application inventory with usage patterns, complexity assessment for migration planning, and prioritization aligned with service reliability and regulatory importance.
This creates the foundation for migration planning that aligns with utility operations and satisfies regulatory requirements.
Dcom: Meeting Regulatory Retention Requirements
Utilities face extensive data retention requirements mandated by regulatory frameworks—often seven to ten years or longer. Even after migrating active applications, you must maintain access to historical information that satisfies regulatory requirements.
Commission staff investigate reliability complaints. Reliability audits require historical outage data. Safety investigations need incident records from years past. All of these require you to retrieve original records with demonstrated integrity and completeness.
Dcom converts legacy data to compliant, searchable archives that meet retention requirements without keeping old systems running.
Why Utilities Work With Us
Utility migration requires understanding the regulatory environment, the public safety implications of reliability, and the security requirements appropriate for critical infrastructure. It’s also an absolute necessity that essential services continue without interruption.
Operations leadership wants reliability improvements and the elimination of operational vulnerabilities. Regulatory affairs wants demonstrated compliance and improved reporting capabilities. Security teams want critical infrastructure protection that meets current threat standards. And executive leadership wants the ability to recruit and retain qualified technical staff.
We’ve worked with utilities—from municipal utilities serving tens of thousands to investor-owned utilities with millions of customers across multiple service territories—where these same demands existed.
Can we help with your specific situation? Schedule a call. We’ll give you straight answers about whether our approach makes sense for your utility environment.